Delivery, Returns & Warranty
Coronavirus (COVID-19) Notice
Radiotronics is not directly affected by Coronavirus (COVID-19). Our telephone lines, sales, customer service and warehouse teams are operating as normal. However, some of our suppliers are affected. If you order an item that dispatches directly from a supplier who is affected, we will let you know before processing your order allowing you to take into account the delay.
Please read the Coronavirus (COVID-19) health alert from the Department of Health.
Large Selection of Products & Rapid Dispatch
Radiotronics has one of the largest selections of products with immediate access to a great deal of inventory from all of the major manufacturers. Our rapid and streamlined ordering and dispatch system means we can usually dispatch small to medium orders the same day.
You can place an order over $200 with Radiotronics and have it delivered within 5 working days FREE of charge.
If you want your order faster, select Priority Delivery where most orders are delivered within 24-hours of dispatch (48 hours is maximum).
Delivery Terms & Conditions
- Orders must be placed by 2pm Western Australia Time or 12 midday Australian Eastern Time for the order to be dispatched same day.
- Stock items will be dispatched same day inline with condition 1 above.
- None stock items are subject to manufacturer’s lead time.
- Free delivery is subject to a weight restriction of 50 Kg or less.
- Free delivery is for orders over $200 AUD and exclusive of GST.
- Whilst most of the items shown in our catalogue are in stock, delivery is subject to lead time if we have to order an item.
- Radiotronics does not part-dispatch orders. If your order contains an item that needs to be ordered in, this is likely to delay the whole order.
- Priority delivery is usually delivered within 24 hours. However, we ask that our clients allow up to 48 hours.
You can also read our website terms and conditions.
Returns Policy (Unwanted Items)
Radiotronics offers an industry leading pre-sales service where prospective clients are encouraged to contact Radiotronics by email to email@example.com or telephone on (03) 9021 2424 to fully discuss business requirements before making a purchase.
Radiotronics Pty Ltd is registered in the State of Victoria and therefore follows the guidelines set out by the state of Victoria. You can read these guidelines here. Goods are not sold on a trial basis. Radiotronics does not allow items to be returned for a refund simply because a client has changed their mind.
That said, in exceptional circumstances, we may accept an unwanted item to be returned for exchange. In even more exceptional circumstances we may accept items back for a refund. In any event, goods must be returned in as-delivered condition with absolutely no broken packaging. When items are returned for exchange, the replacement items must meet or exceed the value of the returned goods. When items are returned for refund we will deduct a 15% restocking fee from the refund amount.
Exceptions: Items ordered specifically to fulfill an order can not be returned. In addition, orders containing the following items cannot be returned or cancelled under any circumstances: Earpieces, Headsets, Feature Licence Keys (EID), Virtual Products, Programming Software and Programming Cables.
Website Errors: Returns are not accepted for errors on this website on the product title or description.
Return Postage: Regardless of the reason for return, Radiotronics does not pay return postage.
Warranty Procedure (Faulty Items)
All products sold by Radiotronics are covered by manufacturer’s warranty. At the very minimum Radiotronics requires all of it’s suppliers to offer a 12-month warranty on electrical goods and 30-day warranty on accessories. All of our suppliers meet or exceed these minimum standards.
If an item purchased develops a problem during the warranty period, Radiotronics will work with you and the supplier or manufacturer to resolve the problem. Radiotronics will liaise with the supplier or manufacturer to arrange a warranty claim. Normal procedure is that the supplier or manufacturer will repair the item. In exceptional circumstances the supplier or manufacturer may offer a replacement but this cannot be requested and is at the manufacturer’s sole discretion.
To request a warranty claim, please email firstname.lastname@example.org. We do not accept warranty claims by telephone.
No Programming Passwords Guaranteed
Did you know? Some two-way radio resellers put something called a “programming password” or “code-plug password” on two-way radios they sell. Sometimes they even try and manipulate their clients into agreeing to this by telling their clients it’s for “security”.
The reality is that this completely locks your radios. No other reseller can read your radios. That means you can’t buy any additional radios from another reseller. You’re completely locked to that reseller.
Not only is this unethical. It’s illegal under Australian law. The law says “Products supplied to consumers are covered by guarantees that the products are free from any undisclosed security, charge or encumbrance”. You can read this on the State of Victoria’s website here.
Radiotronics guarantees that your radio will never have a programming password.
Radiotronics also offers a two-way radio programming service.
Did you know? Radiotronics can program radios we supply, and also we can reprogram your existing radios… and remove programming passwords!
More: Two Way Radios